Shipping policy

Last Updated: Sept 24, 2026

Thank you for shopping with Zivomia.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.zivomia.com. Please review this policy before placing an order.

1. Order Processing Time

All orders are processed within 1–3 business days.

Order Cut-Off Time: 6:00 PM CT

Orders placed after 6:00 PM Central Time (CT), or on a Saturday, Sunday, or U.S. public holiday, enter processing on the next business day. Orders placed before the cutoff are not guaranteed to ship that day.

During peak seasons, promotional events, holidays, or periods of unusually high order volume, processing times may be slightly extended. If a significant delay occurs, we will notify you using the contact information provided with your order.

2. Shipping Destination

We ship to destinations that are available for selection at checkout, including the United States. Available international destinations, if any, are determined by checkout availability.

Shipping availability depends on your delivery address, product availability, and the shipping options displayed during checkout.

Please ensure that your shipping information is complete and accurate before submitting your order.

3. Estimated Delivery Time

Estimated delivery time consists of:

Order Processing Time + Shipping Transit Time

United States Standard Shipping

• Order Processing Time: 1–3 business days

• Shipping Transit Time: 6–9 business days

• Estimated Total Delivery Time: 7–12 business days

The 1–3-business-day handling period runs before shipment. The 6–9-business-day transit estimate runs from when the carrier accepts the shipment until delivery. For these estimates, business days mean Monday–Friday excluding U.S. public holidays; actual carrier service calendars may vary.

Delivery times are estimates only and are not guaranteed. Delays may occur due to weather conditions, carrier delays, holidays, high shipping volume, address verification issues, or other circumstances beyond our reasonable control.

The listed 6–9-business-day transit and 7–12-business-day combined estimates apply to U.S. standard shipping only. For an international destination available at checkout, delivery estimates may differ by country and delivery address. Before placing an international order, contact hello@zivomia.com with your destination country and the item you intend to order to request the applicable delivery estimate. Do not assume the U.S. estimates apply internationally. If no reliable estimate can be provided, please do not place the order until the delivery expectations are clarified.

4. Shipping Costs

We offer free standard shipping to all countries where delivery is available at checkout. Available shipping services and delivery estimates may vary by destination. Please review the shipping options and charges displayed before payment. If a standard-shipping charge appears contrary to this policy, please contact us before placing the order so we can investigate; do not complete checkout on the assumption that the charge will automatically be removed or refunded.

If a shipping charge is unexpectedly displayed, please contact hello@zivomia.com before placing your order so we can clarify the discrepancy.

5. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing tracking information, where available.

Tracking information may take 24–72 hours to become available after the carrier receives your shipment.

If your tracking information is not updated immediately, please allow additional time for the carrier's tracking system to refresh.

6. Shipping Carriers and Fulfillment

Orders may be shipped through trusted shipping carriers, logistics providers, or fulfillment partners depending on product availability and operational requirements.

Shipment handling arrangements may vary by order and carrier; tracking information is provided when available.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify your:

• Full name

• Street address

• Apartment, suite, or unit number (if applicable)

• City

• State

• ZIP code

• Phone number

• Email address

Incorrect or incomplete shipping information may result in shipment delays, returned packages, or unsuccessful delivery.

If you notice an error after placing your order, please contact hello@zivomia.com as soon as possible.

While we will make every reasonable effort to assist, we cannot guarantee changes once an order has entered processing or has already been shipped.

8. Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or marked as delivered but cannot be located, please contact us at hello@zivomia.com with your order number and tracking information.

You may also be asked to:

• Verify the shipping address used for your order.

• Check around your mailbox, front door, or other delivery locations.

• Ask household members, neighbors, building management, or reception staff.

• Contact the shipping carrier for additional delivery details.

We will work with you to review the situation and determine the appropriate next steps.

9. Failed Delivery or Returned Packages

If a package is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or another customer-related reason, we will contact you whenever possible.

Additional shipping charges may apply if reshipment is requested due to incorrect shipping information or failed delivery not caused by Zivomia.

10. Damaged or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, please contact hello@zivomia.com as soon as reasonably possible.

To help us review your request, please provide:

• Your order number.

• Clear photographs of the product.

• Photos of the packaging, if applicable.

• A brief description of the issue.

We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact hello@zivomia.com as soon as possible.

Although we will make every reasonable effort to accommodate your request, we cannot guarantee changes or cancellations once order processing has begun or the shipment has been dispatched.

12. Contact Information

If you have questions regarding shipping, delivery, tracking, or your order status, please contact us.

Brand Name: Zivomia

Website: www.zivomia.com

Business Address: 119 Ballantrae Ln, Houston, TX 77015, United States

Customer Support Email:

hello@zivomia.com

Customer Support Phone:

+1 703-222-2477

Customer Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM CT