Refund policy

Last Updated: Sept 24, 2026

At Zivomia, we want you to be satisfied with your purchase. If you are not completely satisfied, we are here to help. This Return & Refund Policy explains our return eligibility, return process, refund procedures, return shipping responsibilities, and other important information for purchases made through www.zivomia.com.

1. 30-Day Return Policy

We offer a 30-day return policy.

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

• Unworn and unused.

• In the same condition in which it was received.

• Returned with all original tags attached.

• Returned in its original packaging.

• Accompanied by proof of purchase, such as your order number or purchase confirmation.

Items that do not meet these requirements may not be eligible for return.

2. How to Start a Return

To request a return, please contact us at hello@zivomia.com within the 30-day return period.

Please include:

• Your order number.

• The email address used to place the order.

• The reason for your return request.

After reviewing your request, we will provide a Return Merchandise Authorization (RMA) together with detailed return instructions, including where and how to send your package and any applicable mailing deadline. If you contact us within the 30-day return-request period, an authorization processing delay will not, by itself, invalidate an otherwise eligible, timely return request.

Please do not send items back before receiving return authorization, as unauthorized returns may not be accepted or may experience processing delays. Once authorized, follow the mailing instructions and any return-by date specifically provided in your authorization. If the authorization does not state a mailing deadline, contact us for clarification; we will not impose an undisclosed mailing deadline retroactively on a timely, eligible return request. Customers returning items from outside the United States should contact us first to confirm available mailing instructions and applicable return-postage arrangements. The responsibility for return shipping costs remains as stated in Section 4.

3. Return Method

Returns are accepted by mail only.

Please follow the return instructions provided by our customer support. We recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.

4. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

For seller-caused problems such as a wrong, damaged or defective item, contact us first so we can arrange the return-shipping cost coverage or instructions.

Customer Responsibility

You are responsible for return shipping costs if the return is due to:

• Change of mind.

• Ordering the wrong size.

• Ordering the wrong color.

• Style preference.

• No longer wanting the item.

Our Responsibility

If you receive a defective, damaged, or incorrect item, Zivomia  will cover the return shipping cost or provide a prepaid return shipping label where applicable.

5. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or incorrect, please contact hello@zivomia.com as soon as reasonably possible.

To help us review your request, please provide:

• Your order number.

• Clear photographs of the product.

• Photos of the packaging, if applicable.

• A brief description of the issue.

After reviewing your request, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or another suitable solution.

6. Non-Returnable Items

Our standard eligibility conditions above apply to returns. Please contact us if you are unsure whether an item meets these conditions. Any legally required return rights remain unaffected. Items that do not meet the unworn, unused, unwashed, tags-attached and original-packaging conditions may be ineligible, except where law or a seller-caused defect requires otherwise.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style, we recommend returning your eligible item for a refund and placing a new order for the item you would like instead.

If you received a defective, damaged, or incorrect item, please contact us so we can review the issue and provide an appropriate solution.

8. Refunds

After we receive your authorized return, inspection ordinarily takes 1–3 business days. We will notify you of the inspection outcome and whether a refund has been approved.

After approval, we promptly submit the refund to your original payment method, aiming for the funds to appear within 5 business days under normal payment-provider processing. This is our normal refund-arrival expectation, not an unconditional guarantee of the date funds will post. Actual posting times are controlled by your bank, card issuer, or payment provider and may take longer.

If the refund has not appeared within 5 business days after approval, contact your bank, card issuer, or payment provider and email hello@zivomia.com so we can help review the status. We cannot control payment-provider posting times.

9. Original Shipping Charges

Standard shipping is free for supported delivery countries. If an optional paid shipping service is offered and selected at checkout, its original charge is generally non-refundable for customer-responsibility returns, except where applicable law requires otherwise. For a return caused by our error, such as an incorrect, defective, or damaged item, we will cover applicable shipping costs as described above.

10. Restocking Fee

We do not charge a restocking fee for eligible returns.

11. Return Address

Returns must be authorized before being sent to the return address below.

Return Address: 119 Ballantrae Ln, Houston, TX 77015, United States

Please include your order number or Return Merchandise Authorization (RMA) with your return package to help us identify and process your return efficiently.

12. Contact Information

If you have any questions regarding returns, refunds, damaged items, or exchanges, please contact us.

Brand Name: Zivomia

Website: www.zivomia.com

Business Address: 119 Ballantrae Ln, Houston, TX 77015, United States

Customer Support Email:

hello@zivomia.com

Customer Support Phone:

+1 703-222-2477

Customer Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM CT